lottoland.co.uk
Current promotions, payments and the operator behind the site.
lottoland.co.uk offers & terms
Deposit & play £20, get 100 free spins
18+; new players only.
- How to qualify
- New players must sign up, deposit and stake £20 on selected slots.
- What you receive
- 100 free spins on Fishin' Frenzy Even Bigger Fish.
- Wagering & winnings
- The offers guide describes this offer as having no wagering on free-spin winnings. Full terms apply; the winnings cap and other conditions are not stated here.
- Time limits
- Free spins expire after 30 days. Offer ends 14 February 2027 at 23:59 GMT.
- Games & payment restrictions
- New players only. The £20 stake must be on selected slots. Full terms apply; the winnings cap and other conditions are not stated in the offer details.
Offer highlights
- Stake £20 to qualify.
- The offers guide describes this offer as having no wagering on free-spin winnings. Full terms apply; the winnings cap and other conditions are not stated here.
- Time limit: 30 days; check the full terms for each deadline.
Full eligibility, payment restrictions and bonus terms apply.
Deposits & withdrawals
Withdrawal delivery
Withdrawals are typically deposited into the player's bank account within a few business days.
Withdrawal account requirement
The withdrawal bank account must be in the player's name and country of residence.
Credit card deposits
Credit cards are not available as a payment option for GB-based users.
Conditional handling fee
The operator may charge a fee for handling deposits and withdrawals when a deposit has not been played through in full before a withdrawal request: 5% of the withdrawal amount or £2 minimum.
Withdrawal processing
Withdrawal requests are typically processed within five working days, but some may take longer; this describes processing, not delivery.
Inactive-account balance and fee
For GB users, inactive-account balances are initially returned using the payment method last used to deposit; if that is not possible, a monthly £5 administrative fee may apply after notification and 30 days of continued inactivity.
Mobile deposits
The casino page says players can deposit funds using a mobile device; it does not specify payment methods or processing times.
Withdrawal delivery timing
Withdrawals are typically deposited into the customer’s bank account within a few business days; this is a published policy, not a measured delivery time.
Withdrawal account requirements
Withdrawal requires specifying the destination bank account and amount; the account must be in the customer’s name and country of residence.
Mobile deposits
The casino page says customers can deposit using a mobile device.
Games & providers
Casino game categories
The website lists slots and casino games, including live casino games, among its gaming products.
Scratchcard expiry
Scratchcards expire 90 days after purchase or issue. Free, promotional or bonus-funded scratchcards have no right to a refund or compensation if unused at expiry.
Game count (approximate)
The casino page says it offers thousands of games; it does not give an exact count.
Game categories
The casino page lists slots, table games, live casino games, Slingo and instant-win games.
Casino game count
The casino page states that it has thousands of games; no exact count is given.
Game providers
Evolution, Pragmatic Play.
Account details & support
Great Britain gambling licence
Lottoland states that its website is licensed and regulated by the Gambling Commission for customers in Great Britain, account number 38991.
Minimum age
Players must be at least 18 to register and play.
Account limit
Only one account per person is permitted.
Great Britain licence
Lottoland.co.uk states that it is licensed by the Gambling Commission to offer casino activities to players in Great Britain; licence number 38991.
Customer funds protection
For GB residents, customer funds are held separately from company funds, with the stated medium level of protection; repayment is not guaranteed in insolvency.
Complaints contact
GB users can submit complaints by email to complaints@lottoland.co.uk, marking the subject line “Complaint”.
UK casino audience
The casino page describes its audience as UK casino players.
Complaints contact
Complaints can be submitted by email; the page asks customers to put “Complaint” in the subject line and says a reference number will be provided.
Complaint handling
The complaints page says complaints are acknowledged, recorded and assigned to appropriately trained staff for investigation and response.
Alternative dispute resolution
The complaints page says dissatisfied customers can take their concerns to IBAS, an alternative dispute resolution service.
Chatbot availability
The chatbot is available 24 hours a day, 7 days a week.
UK-market statement
The live casino page says players in the UK can play its games.
Payout statement
The payouts page says winnings are guaranteed to be paid out.
Offer history & recorded changes
Follow changes to offers and significant terms. Dates show when we observed a change, rather than when the casino first introduced it.
Offer changes will appear here as they are recorded.